The best way to collect user feedback
Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.
Author: Andrew Rasmussen
Managing customer expectations for new feature requests
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
Defending your early-stage SaaS startup against email spam
Last week seemed like an ordinary week until we started getting some strange emails in our inbox.
How to be productive without an office
Whether you’re living in a big city, traveling, or something in between, you don’t need an office to be productive. Here are some tips for productivity without an office.
Year in review: Lessons learned from bootstrapping our SaaS startup
It’s officially been a year since we launched our SaaS startup, Canny. We’re proud of how far we’ve come, but we’d definitely do some things differently. Here are the highlights of our journey so far, and some of our biggest learning lessons.
How we Bootstrapped our SaaS Startup to Ramen Profitability
It’s been seven months since we launched our SaaS startup and we’re ramen profitable. Canny makes enough to pay for its own expenses and our personal living expenses. This is far less money than we made working at Facebook, but a huge milestone for our bootstrapped startup.
What you’ll get out of Y Combinator’s Startup School
We just completed the inaugural batch of Y Combinator’s Startup School for our startup Canny. It was a blast, and we learned a ton. For those of you thinking about doing the next batch, we’d love to share our experience with you. We also have ideas for how YC …
Introducing Canny
Growth is driven by the value you provide your users. Understanding their needs prepares you to deliver more value. This is why listening to user feedback is crucial to being successful. This can be a daunting task, especially as you scale. How do you keep track …
Why you don’t like giving feedback
We recently created a survey in order to better understand how people feel about giving feedback about tech products (like Snapchat, Netflix, etc). We believe our experience building and designing quality products makes our feedback pretty valuable, yet we rarely feel like our voices are …
