Feature request software helps you make informed product decisions
Understand what your customers want so you can build the most impactful features.
One dedicated location for feature request management
All feature requests in one organized place
No more feedback scattered across spreadsheets and conversations.
- Organized feature requests means you can actually use them to inform product decisions
- Reach out to everyone with the same request and enable discussion
- Close the feedback loop with automated updates
Track feature requests where your users are
Easily capture new feature requests to ensure nothing gets missed. Manage feature requests manually or use one of our integrations.
- Break down silos between teams; sales and marketing should work in harmony with product
- Set up a feedback board and embed it in your site or app
- Integrate with customer support tools to let your reps capture customer feedback on behalf of users
- Integrate with your CRM to enable your sales team to capture customer requests while selling
- Create a single feature request collection process across the whole team
Identity is key
Not all customers are created equal. It's important to know who is giving you feedback.
- Make decisions based on the requests from your target segment and customer needs
- Keep track of product feature requests needed to close specific deals
- Users don’t need to log in to give feedback—Canny manages this automatically
Avoid duplicates with feature voting
Canny automatically detects if a requested feature already exists in your portal. If it does, customers can add their feature upvote and leave comments on the existing request.
Empower your product team
Let product managers see all incoming requests, respond to them, prioritize them, and then communicate progress to stakeholders.
- Discover new product feature requests based on what users actually want
- Build product improvements based on feature upvotes and community engagement
- Prioritize ideas and add them to a public roadmap to keep customers updated on your progress
Thousands of companies make managing feature requests easy with Canny
Document360 manages huge numbers of incoming feature requests with Canny
“When we started to see phenomenal growth, the number of feature requests dramatically increased. We couldn’t manage it. What’s more, we couldn’t keep our users updated. That's when we turned to Canny.“
Saravana Kumar
Founder, Document360
Missive drives product improvement by centralizing feature requests
“Having that central repository of feature requests is super valuable. This repository becomes a decision making tool for the roadmap. It’s also a way to brainstorm about new things and new features.“
Philippe Lehoux
CEO, Missive
GiveButter improves customer satisfaction by building the features they care about
“Canny gives us a strong sense of what customers want – both on the big picture features and “quality of life” ones. The latter makes customers’ daily usage of GiveButter easier and more efficient.“
Jesse Sandala
Director of Product Management, GiveButter
Faq
Our feature request form automatically suggests similar requests to your users based on what they write. That lets them:
- Add their votes to the existing feature request
- Discuss it with other users (and your team)
- Add their suggestions
Nope! We offer a range of product management tools that help you build better products. Managing customer feedback and feature requests is a huge part of our offering. But we also offer tools that let you manage your product roadmap, changelog, and release notes.
We offer multiple ways to help you capture every product feature request. First, you can easily create a feature request board where users can add ideas, upvote feature ideas, comment, etc. You can either embed your board in your site or link to it.
Encouraging users to visit your board to add ideas is a great way to get product feedback.
We also offer integrations that help you collect feature requests in your other tools. For example, you can integrate with your CRM so that salespeople can add feature ideas directly in the CRM. You can also do this with customer support tools like Intercom; reps can add new ideas (or upvote existing ones) on behalf of customers directly in this tool.
It's software that handles all aspects of feature request management:
- Collection
- Analysis
- Management
- Prioritization
- Scheduling
- Sharing product updates
Tools like Canny connect to your other systems. That includes:
- Customer support software
- CRMs
- Project management tools
This helps to capture and visually showcase feature requests across your entire ecosystem.